Car Protect Warranties Ltd are regulated by the Central Bank Of Ireland, Registration Number C89996.

It is the intention to give You the best possible service but if You do have any questions or concerns about this insurance or the handling of a claim You should follow the Complaints Procedure below:

COMPLAINTS REGARDING THE SALE OF THIS POLICY

Please contact Your agent who arranged the insurance on Your behalf.
If Your complaint about the sale of Your policy cannot be resolved by the end of the third working day, Your agent will pass it to:

Customer Relations Department
UK General Insurance Limited
Cast House
Old Mill Business Park
Gibraltar Island Road
Leeds, LS10 1RJ

Telephone: +44 (0)345 218 2685
Email: customerrelations@ukgeneral.co.uk

COMPLAINTS REGARDING CLAIMS

If your complaint is about the handling of a liability claim, please contact:

Car Protect Warranties Ltd
12 Merrion Square
Dublin 2
Ireland
D02 H798
Telephone: 015313000 option 2
Email: complaints@carprotect.ie

If Your complaint about Your Claim cannot be resolved by the end of the third working day, Car Protect Warranties Limited will pass it to:

The Customer Relations Manager
UK General Insurance Limited
Cast House
Old Mill Business Park
Gibraltar Island Road
Leeds, LS10 1RJ

Telephone: +44 (0)345 218 2685
Email: customerrelations@ukgeneral.co.uk

In all correspondence, please state Your policy number and quote scheme ref 06020

If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less that €3 million. You may contact the Financial Services Ombudsman Bureau at:

Financial Services Ombudsman
3rd Floor Lincoln House
Lincoln Place
Dublin 2

Telephone: Lo Call 1890 88 20 90 or +353 (0)1 6620899
Email: enquires@financialombudsman.ie

The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local Citizens Advice Bureau.

COMPENSATION

Great Lakes Insurance SE, is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if Great Lakes Insurance SE cannot meet their obligations. Most insurance contracts are covered for 90% of the claim with no upper limit. This depends on the type of business and the circumstances of the claim.

You can get more information about the compensation scheme arrangements from the FSCS by visiting www.fscs.org.uk. You may also contact the FSCS on:

Financial Services Compensation Scheme
PO Box 300
Mitcheldean, GL17 1DY
Telephone: +44 (0)20 7741 4100

DATA PROTECTION

Please note that any information provided to Us will be processed by Us and our agents in compliance with the provisions of the Data Protection Act 1988 and 2003, for the purpose of providing insurance and handling claims, if any, which may necessitate providing such information to third parties. We may also send the information in confidence for process to other companies acting on their instructions including those located outside the European Economic Area (EEA). All countries in the EEA, which includes the UK, have similar standards of legal protection for Your personal information. If We share Your information outside the EEA We will require Your personal information to be protected to at least UK standards.